Return Policy

30-day Return Policy: All NinjaNew products have a 30-day Replacement/Return/Refund warranty from the delivery date. Returns cannot be processed after this period.

Eligibility for Return/Refund: Items eligible for return include those that are physically damaged, have missing parts/accessories, or significantly differ from the product description.

Contact Us Before Returning: Before returning any item, please contact us at care@fashionfire.co. Do not send your purchase back to the manufacturer without notifying us first.

Cancellations and Order Changes: Orders can be canceled or edited within 24 hours of placement. Once dispatched, orders cannot be canceled. For assistance, email support@ninjanew.com with your order number.

Return/Refund Process: Initiate a return or exchange by contacting us within 30 days of delivery at care@fashionfire.co. Follow the packing instructions provided in your email.

Conditions for Return/Refund: To be eligible for return/refund, the item must be unused or partially opened, in its original condition, and properly packed. A receipt or proof of purchase is required.

Refund Process: Upon receiving and inspecting your return, we’ll notify you via email regarding approval or rejection. If approved, refunds are processed to your original payment method within 3-5 business days.

Late or Missing Refunds: If you haven’t received a refund, check your bank or credit card account first. Contact us at care@fashionfire.co if necessary.

Return/Refund Conditions:

  • Damaged or Missing Part(s): Notify us at support@ninjanew.com on the day of receipt and provide photos for processing.
  • Incorrect Items Received: Email support@ninjanew.com with your order number and complaint details.
  • Product Never Arrived: Allow 1-3 business days for order processing. Track orders on our website or contact care@fashionfire.co for assistance.
  • Mind Changed (Buyer’s Remorse): No refund for buyer’s remorse. We encourage buyers to perform due diligence before making a purchase.
  • Exchanges: Option to exchange eligible items instead of a refund. Final sale items are not exchangeable.

Non-Returnable Items:

  • Perishable goods
  • Intimate/sanitary items
  • Hazardous materials
  • Flammable liquids
  • Downloadable software products

Non-Returnable Items:

  • Gift cards
  • Some health/personal care items

Packing Instructions:

  • Include all items received, including packaging and accessories, in their original condition.
  • Affix the provided mailing label properly on the parcel’s address side.
  • Ship the package according to the provided shipping instructions in your email.
  • If you didn’t receive a return label, contact care@fashionfire.co.

For inquiries or assistance, contact care@fashionfire.co. Thank you for choosing Fashionfire!