All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

flat rate shipping: We offer free flat-rate shipping

Shipping CountryEstimated delivery timeShipping Cost
United States4-13 DaysFree
United Kingdom7-12 DaysFree
Canada9-17 DaysFree
Europian Union7-14 DaysFree
Australia6-12 DaysFree
New Zealand9-14 DaysFree
Japan4-7 DaysFree
South Korea6-10 DaysFree
Singapore3-10 DaysFree
India11-18 DaysFree
Brazil15-22 DaysFree
Mexico12-17 DaysFree
Switzerland9-14 DaysFree
United Arab Emirates9-20 DaysFree
Israel10-18 DaysFree
Rest Of Asia9-17 DaysFree
Rest Of World15-30 DaysFree

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery.

If your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy.

If you have any further questions, please don’t hesitate to contact us at

Contact Us

Ninjanew welcomes your questions or comments regarding this policy :

US: +1(973) 828-9957

Email Address:

Monday to Saturday: 10 AM – 6 PM (Pacific Time)

* Shipping time excludes clearance/customs delays (if applicable)

*some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.